It’s easy really! You can submit a custom Shopify task request using the live chat, for us to assess, or you can browse our Task Catalog for common task ideas. You fund your account with credits via the pricing table above, and we send you into our task dashboard where all the work and communication with developers is handled.

Our focus as a team is on doing small Shopify tasks, really fast, without compromising quality. A tweak is not easy to define globally – but for us, it’s any development or graphic task that is assessed by us to need up to an hour to complete, including communication. We are increasing the scope of projects we can accept, so just ask if you’re not sure. Browse our Task Catalog or read this blog post for more examples.

Yes, we can. You can queue up your tasks inside the dashboard. However, we work on one task at a time, per store, per the listed turnaround period, including the time it takes to revise any comments or feedback we receive. Purchasing tasks or subscribing to a plan and consistently submitting lists of tasks, after our requests to revise submissions, or unecessarily taking time away from our developers for reasons apart from our 1 hour request, may require that we end your service.

This means that our developers will provide you with an update, or the “First Deliverable” of your tweak before the end of the following business day (at midnight ET). You can check this date in the Active Tasks section of the task dashboard. It often takes additional time for revisions, fixes, or unforeseen changes to the tweak. We always try hard to over-deliver on our output time.

If you purchase task credits and your initial task is refused, you can use your credit on another task or receive a full refund of your purchase price.

We are a leading Shopify Expert company with in-house team members all over the world. We’ve been focused on delivering small technical and graphic tasks to Shopify users since May 2015 and have helped over 9,000 Shopify store owners get stuff done. We also run a community of 100,000+ Shopify merchants, join us!

You will be given 5 credits to use every month. Your credit balance will rollover and remain available as long as your subscription remains active. Upon cancellation, these credits will expire. If you wish to preserve your credit balance, you may keep your account under a maintenance plan for $29/month.

Hit the live chat in the lower-right corner of the screen, or email us at hello@heycarson.com and we'll be happy to answer!