Join Carson

As a front-end developer on our team, you will be in direct contact with our clients (Shopify merchants) via our dashboard to assess and complete a wide variety of tasks on the Shopify platform. This could include small front-end theme adjustments, app integrations or small scale custom development. Your job will be to get the work done smoothly, in as few emails as possible. You should be sales minded to help maintain and grow our client base.

Our team of experienced developers are eager to provide professional assistance and advice via Slack. You will report to a lead developer.

The work is remote, 40hrs/week, with a daily shift of 8 work hours Monday to Friday.

SKILLS REQUIRED

• Perfect command of written English
• Working knowledge CSS/HTML
• Comfortable with Javascript/jQuery
• Shopify experience an asset (but not necessary)
• Solid understanding of eCommerce functionality

PERSONAL CHARACTERISTICS

• Team player
• Great communication skills
• Growth minded
• Customer service oriented
• Adaptable
• Committed, professional attitude to managing the clients

As a back-end developer on our team, you will work on the Company’s products, including our site, our dashboard for Shopify store owners etc. You will help maintain our existing products, and will also help with the analysis and implementation of new features and optimization of the products.

You will work in a team with our Product Manager and Lead Developer.

The work is remote, 40hrs/week, with a daily shift of 8 work hours Monday to Friday.

SKILLS REQUIRED

• JavaScript ES5/6
• HTML5/CSS3
• PHP 7.2+
• Laravel 5.6+
• Clean Code/SOLID principles
• UI/UX Experience
• React Experience preferred
• Experience in building APIs
• You’ve heard about or used Webpack or other modular architectures/tools
• Familiar with the requirements of unit testing
• Proficient in English

PERSONAL CHARACTERISTICS

• Team player
• Good communication skills
• Adaptable
• Responsible
• Devoted to the project

As a Customer Success Agent on our team, you will be expected to understand the customers’ needs, establish an emotional bond between the Company and the customers, and make the customer experience with the Company’s products and services as smooth and positive as possible.

The position also requires some technical experience/background as most of the inquiries are HTML/CSS functionality related.

The work is remote, 40hrs/week, with a daily shift of 8 work hours Monday to Friday. There is occasional work on weekends as well.

DUTIES AND TASKS

• Interact with potential and existing customers via email and live chat to provide personalized responses to customers’ Shopify tasks requests and answer questions about the company’s products and services
• Evaluate customers’ requests to understand if they fit within the company’s service scope and offer resolutions (provided by the company) to requests falling outside the service scope
• Upsell single task buyers to subscriptions
• Process cancellations and refunds
• Work with escalations and customer retention
• Actively take part in marketing and sales driving procedures
• Participate in projects attracting new partners and affiliates
• Contribute to Company’s database of internal processes
• Make suggestions to improve customer interaction with the company.

SKILLS AND PERSONAL CHARACTERISTICS

• Perfect command of written English
• Great communication skills
• Knowledge of customer service principles and practices
• Analytical mindset
• Negotiating skills
• Willingness to cooperate with others and work to the greater good
• Multitasking capabilities
• Good work ethic
• Growth minded
• Resourcefulness and consistency
• “Challenge accepted” attitude
• Understanding of CSS/HTML
• Solid understanding of eCommerce functionality
• Shopify experience an asset (but not necessary)