What do you mean by a small task?
A small task is a technical or graphic adjustment on your Shopify store that takes a member of our team 1 hour or less. We’ve written out our definition of ''small'' and provided examples of small design and technical tasks, here.
I have more than one small task to do, can I buy and submit more than a single task?
You may purchase as many Task Credits in advance as you like, however you may only submit 1 active task (per store). You can save up to 5 Task drafts (per store) in order to prepare your single task submissions in advance. We will not split up your project into small tasks and we do not accept list of tasks.
Which type of tasks do you reject?
Any single task that we feel risks taking longer than 1 hour. Risk assessment is not always related to the task itself but also in how difficult it might be to communicate the idea with each customer. We don't do repetitive data entry, entire page redesigns, vector artwork or copy. We are usually good at finding solutions, so feel free to ask us anything. If all else fails, we love to help with our connections and resources in the Shopify world.
If I subscribe, will I get re-billed automatically?
Yes, you will get automatically billed every 30 days or every 3 months, 6 months, etc. depending on which Subscription option you have chosen. You may cancel anytime. If you do not think you will need the service for more than a month, it's best to consider other support options. The quality and value we are able to deliver is optimal when customers sign up for more than a month.
Please read our 14 day risk-free guarantee.
How does it work?
After your payment is confirmed, we send you a welcome email which contains a confirmation link to get started. Once your account is set-up and you've registed your store, task submissions are approved or disapproved by their displayed "First Delivery" date. This is usually anywhere between 1 to 2 business days, depending on your purchase. If a task is refused, we will offer for you to replace your request in reply to the same ticket which will be treated with priority over our other requests.
I have a long list of small tasks, can you do this?
We can only accept 1 task at a time, per store, per the listed turnaround period (including the time it takes to revise any comments). We do not accept list of tasks or big jobs needing to be broken down, regardless the purchase option or service you subscribed to. We are best suited for live stores. If you are in your build or pre-launch phase, our Subscriptions may not be the right fit for you.
Purchasing tasks or subscribing to a plan and consistently submitting lists of tasks, after our requests to revise submissions, or unecessarily taking time away from our developers for reasons apart from our 1 hour request, may require that we end your service.
1 Business day turnaround? Does this mean 1 task a day?
Not exactly. The 1 business day turnaround means that one of our developers will get back to you with a completed task by the end of the following business day (12AM ET). This assumes that your request is clear enough to be picked up without any additional communication and has all necessary assets, images, mock-ups, etc. If your request has a question that must be answered first, or would require additional revisions, this may take additional time depending on how long ago you received the last developer's response, and the volume of our task queue.
Do you set up Shopify stores?
We are not currently handling store setups. We suggest taking a look at the Storetasker app which is used to connect merchants with vetted developers. You simply submit a task and you get a quote. You may then choose to accept or refuse it with no purchase or commitment required.
What does “next business day” turnaround time mean?
This means that our developers will start and complete the "First Deliverable" of your small task before the end of the following business day (12AM ET). You can review this date in the active task section of your Tasks list view. This does not include any additional time it may take for revisions, fixes, misunderstandings or errors.
Do you work with agencies?
We don't. We only work directly with Shopify store owners. We prefer not to deliver small task work through agencies or freelancers and we reserve the right to work directly with Shop owners. If you are an agency, please check out our generous affiliate program.
Do you work weekends?
No. Our service covers Monday to Friday ET time. If you have an urgent matter, please contact email@example.com . We deal with hundreds of submissions during the week and we use the Weekend as an opportunity to catch up whenever we have high volumes or peaks in single task submissions. Turnaround times for submissions are always calculated during business hours, Monday 9am - Friday 5PM. We do not have any plans to open service during the Weekends.
Can I sub-contract small tasks for my customers?
We accept all single task/subscription purchases and we will not refuse service if this does not pose any problems for our team. That said, our service is primarily offered directly to Store owners. If we suspect your team or agency is putting pressure on our development staff specifically to meet your customer's deadlines or needs, we will be forced to refuse service.
We do not necessarily condone the white labeling of our service and reserve all rights to refuse service to agencies suspect of using our services under the guise of their own (if any problems arise). We will also not speak directly to your clients and are not responsible for additional delays caused by 3rd-party communication. We communicate in all cases strictly with the account holder.
Can you break up a bigger project into many smaller 1 hour tasks?
No. You must separate your job into smaller 1 hour tasks and submit them separately. It is not possible for us to guarantee or pre-approve a list of tasks, as we don't know how your theme has been built, what scripts or plugins have been installed or altered, or if any person or developer had manipulated your theme files. Theme versions change often, we work in old and new frameworks all the time, there are many things that can influence, slow down or impede the development process at any step in your task list.
Although our team sometimes breaks down and suggests submitting a request into 2 tasks, we do this only when we deem it works with our internal submission policies. However, if submissions are regularly lists of 2 tasks or more, our team will request that you revise your submissions. Projects requiring more than 2 tasks, or a 2 hour job that can't be broken down into 2 parts, will not be accepted.
Why should I trust your team with my store?
We are a leading Shopify Expert company with team members all over the world. We've been focused on delivering small technical and graphic tasks to Shopify users since May 2015 and have helped over 1600 Shopify store owners get stuff done.
We also run a community of +10,000 Shopify merchants, join us
Can I use my subscription for multiple stores or transfer my subscription to another store?
No. Each store must have its own Subscription and Subscriptions are not transferrable. However, Task Credits can be used for any registered store. Therefore it would be possible to have a Subscription on one Store while using Task Credits on another (if a full subscription would not be required).
Alternatively, it is possible to have mulitple stores each with their own Subscription
What if I have a deadline? Can I make an arrangement with you if I'm on a Subscription?
No, this is not possible. Hey Carson will never guarantee your task before a specific date or time, outside of the end of day First Delivery. As a 1 hour task delivery service, we have built our platform in a way that allows us to handle hundreds of unexpected requests. We have meticulously crafted our service in order to manage and afford operating costs both while delivering small jobs with quality and trust, all below the industry's standard development rate. It is not possible for us to deliver or guarantee delivery within specific deadlines without sacrificing our overall efficiency and potentially impacting our other valued customers.
For deadlines that must be met, we suggest posting your job on Storetasker.com along with your required timeframes or through seeking alternate development help.
Can I be refused service or banned?
Yes. In the case where a merchant purchases tasks or subscribes to our service and consistently submits lists of tasks, larger projects, or makes little effort to understand or adhere to our policies, we reserve the right to refuse service.
We also reserve the right to refuse service for, but not limited to:
Anyone who makes racist, derogatory or be-littling comments and/or who uses intimidating language or mistreats our employees.
Anyone who demonstrates any behaviour which serves to slow down our development staff and impact our ability to deliver tasks to the rest of our valued customers.
If we feel for whatever reason you are being unreasonable, or attempting to abuse our support service due to our competitive rates and no-questions asked submission policy.