Frequently Asked Questions
What do you mean by a small task?
A small task is a technical or graphic adjustment on your Shopify store that takes a member of our team 1 hour or less. We’ve written out our definition of ''small'' and provided examples of small design and technical tasks, here.
Which type of tasks do you reject?
Any single task that we feel risks taking longer than 1 hour. Risk assessment is not always related to the task itself but also in how difficult it might be to communicate the idea of the task through e-mail with each customer. We don't do repetitive data entry, entire page redesigns, vector artwork or copy. We are usually good at finding solutions to automate big tasks, so feel free to ask us anything. We love to help with our connections and resources in the Shopify world.
How does it work?
After your payment is confirmed, we send you a welcome email which contains detailed instructions to get started. Task requests are approved or disapproved within their turnaround times indicated at the top of this page. This is usually anywhere between 1 to 2 business days. If a task is refused you may replace your request in the same ticket which will be treated with priority over our other requests. Monthly subscribers will always be prioritized in the task queue.
1 Business day turnaround? Does this mean 1 task a day?
Not exactly. The 1 business day turnaround means that one of our developers will get back to you with a completed task by the end of the following business day (12AM ET). This assumes that your request is clear enough to be picked up without any additional communication and has all necessary assets, images, mock-ups, etc. If your request has a question that must be answered first, or would require additional revisions, this may take additional time depending on how long ago you received the last developer's response, and the volume of our task queue. Please see the APPROX. SMALL TASKS per month (available in the footer notes of each plan) which is a better representation of the amount of small tasks that can be completed within each cycle.
What does “next business day” turnaround time mean?
This means that our developers will start and complete the first deliverable of your small task before the end of the following business day (12AM ET). It does not include the time needed to review your task. This can vary greatly depending on the task. The turnaround time starts when the task has been reviewed and approved, this is usually anywhere between 1 to 2 business days, depending on the turnaround times indicated at the top of this page.
Do you work weekends?
No. Our service covers Monday to Friday ET time. If you have an urgent matter, please contact email@example.com . We deal with hundreds of submissions during the week and we use the Weekend as an opportunity to catch up whenever we have high volumes or peaks in single task submissions. Turnaround times for submissions are always calculated during business hours, Monday 9am - Friday 5PM. We believe this is very fair and do not have (as of yet) plans to open during the weekend.
Can you break up a bigger project into many smaller 1 hour tasks?
No. We understand that the intention is to get the most out of our service, however we provide a tweaking service and as such we do not differentiate a 5 minute task from a 45 minute task. The 1 hour limit is only provided in order to streamline our small task service at this price, for our many valued customers, however sometimes this can be misconstrued as "1 hour of development time" which is not what we offer.
Can I use my subscription for multiple stores?
Each monthly subscription covers just 1 store. This is 90% of our customer base and as such we do not have a special process, as of yet, to handle multiple subscriptions under a single account. With that in mind, you may purchase multiple subscriptions for multiple stores however it is strongly recommended that you submit your requests from two different e-mail addresses to avoid confusion in communication. Please keep this in mind when considering this option and also that Hey Carson may request that you communicate from alternate e-mail addresses or retract one of your stores if communication poses a problem with our ability to efficiently deliver our service to you.
I have more than one small task to do, can I buy more than a single $SINGLE_PRICE task?
You may only submit a single task, regardless of the amount of credits you purchase. Once this task is confirmed completed, one of your credits will be used. You may then submit a new task which will automatically use your next purchased credit. We will not split up your project into small tasks and we do not accept list of tasks.
If I subscribe, will I get re-billed automatically?
Yes, you will get automatically billed every 30 days or every 3 months, 6 months, etc. depending on which plan option you have chosen. You may cancel anytime. If you do not think you will need the service for more than a month, it's best to consider other support options. The quality and value we are able to deliver is optimal when customers sign up for more than a month.
Please read our 14 day satisfaction guarantee.
I have a long list of small tasks, can you do this?
We can only accept 1 task at a time, per store, per the listed turnaround period (including the time it takes to revise any comments). We do not accept list of tasks, multiple tasks in our queue or big tasks needing to be broken down, regardless the purchase option or service you subscribed to. We are best suited for live stores. If you are in your build or pre-launch phase, our plans aren't a fit for you. But we can help with our single tasks at $SINGLE_PRICE/each until you launch.
Do you set up Shopify stores?
We are not currently handling store setups. We suggest taking a look at the Storetasker app which is used to connect merchants with vetted developers. You simply submit a task and you get a quote. You may then choose to accept or refuse it with no purchase or commitment required.
Do you work with agencies?
We don't. We only work directly with Shopify store owners. We prefer not to deliver small task work through agencies or freelancers. If you are an agency, please check out our generous affiliate program.
Can I sub-contract small tasks for my customers?
We accept all single task purchases and we will not refuse service if this does not pose any problems for our team. Please understand however that we do not condone the white labeling of our services and reserve all rights to refuse service to agencies suspect of using our services under the guise of their own. We will also not speak directly to your clients and they should not be CC'd on our e-mails. We communicate in all cases strictly with the account holder.
Why should I trust your team with my store?
We are a leading Shopify Expert company with team members all over the world. We've been focused on delivering small technical and graphic tasks to Shopify users since May 2015 and have helped over 1600 Shopify store owners get stuff done.
We also run a community of +10,000 Shopify merchants, join us!
What if I need a bigger task done? Do you do that?
We only accept tasks that are "small" and can be completed within 1 hour. This includes additional communication. We suggest taking a look at the Storetasker app which is used to connect merchants with vetted developers. You simply submit a task and you get a quote. You may then choose to accept or refuse it with no purchase or commitment required.
Our focus as a team is doing small Shopify tasks, really fast, without compromising quality. There are no big scopes, breaking down projects or quotes. Small is anything that is defined by us to be less than 1 hour to complete, including communication.
With the endless diversity of quick Shopify fixes, it is impossible to exhaustively itemize here, however below we detail some of the most common types of tasks that are included and not included.
In line with our goal of delivering a super streamlined service, our team decides what is small and what is not. We approve or reject tasks based on our best time estimation of the job.
For a bigger project like store setup or theme customization, check out our sister concern Storetasker.com.
Here are real examples of small tasks we can help you with:
- Small design, style and CSS changes
- Small Theme layout fixes, tweaks and configurations
- Small on-page SEO fixes (like adding an H1 tag on the home page)
- Quick Shopify app configurations
- Forms fixes and modifications
- Troubleshooting questions
- Shopify app recommendations
- Billing, payout and payment gateway questions
- Responsive design
- Advanced SEO or Analytics set-up
- Complicated development of new functionality
- Shopify Theme Installation/Setup/Updates
- Unknown, undetermined or poorly specified fixes
- Repetitive data entry
- Store setup work (other than small stuff)
- Logo, icon or vector image creation
Full page redesigns, integrations
We often get asked to "use our best judgment" or "to do what feels best". Regretfully this is not a realistic demand for a 1 hour job and we consider this to be of high risk for multiple revisions (which often extends the job outside of our time limit). We cannot accept these requests. You must always provide us with the exact specification of the work preferably with a screenshot or a mockup while submitting a task.